The following statements are a small portion of what we expect of our Associates and what they can expect from us..... If an Associate will be unavailable for an evening or weekend, they will make our Central office aware of this and will make arrangements with a local backup. They are to forward their phone or provide their cell phone to their backup, etc... All On-The-Scene assignments require that work begins within 15 minutes of receiving notice and that you respond immediately. Activity Log must reflect all attempts made to contact all parties involved in a given loss. If possible, all appraisals should be scheduled to occur within 24 hours and completed within 48 hours unless client allows otherwise. In order to provide superior service, be wiliing to sacrifice your schedule for the sake of the client and their assignment.